When importing JPEG files into a WordPerfect® 11 or 12 document on a Intel® Pentium 4 processor,
the graphics may not always import as expected. In some cases, part or all of the graphic may
disappear. In other cases parts of the image may be distorted or changed.


Answer

This is an issue with the hyperthreading feature of the Intel® Pentium 4 processor and how
it interacts with the JPG import filter. Disabling hyperthreading in the system BIOS resolves
the issue. For details on how this is accomplished, please contact your computer manufacturer.


WORKAROUND

NOTE: This workaround is applicable to Windows® XP users ONLY.

   1.    Go into My Computer.  My computer is located on your desktop or in the Windows start menu.
   2.    Go into your primary hard drive ( this is usually C:\ ).
      NOTE: You may receive a warning stating that ‘These Files are hidden.’ Click on ‘Show the contents of this folder’ before proceeding.
   3.    Go into Program Files.
   4.    Go into WordPerfect Office 11 or WordPerfect Office 12.
   5.    Go into Programs
   6.    Right click on the file CDRCONV ( or CDRCONV.EXE ) and go down to properties.  Click on the
compatibility tab at the top of your screen and place a check mark in 'Run this program in compatibility mode
for:'  Select 'Windows 98/Windows ME' from the drop down list  and click on Ok.
   7.    Close all folders & screens on your computer. Open WordPerfect and try importing your JPEG/BMP files again.

If the workaround did not fix your problem, try using a different image format such as BMP,
 TIFF, PNG or GIFF.

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