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Technical Support
About Quest
Contacting Quest Software
Product Feedback and Announcements
About Quest
Quest Software, Inc. (NASDAQ: QSFT) is a leading provider of application management solutions. Quest provides customers with Application Confidencesm by delivering reliable software products to develop, deploy, manage and maintain enterprise applications without expensive downtime or business interruption. Targeting high availability, monitoring, database management and Microsoft infrastructure management, Quest products increase the performance and uptime of business-critical applications and enable IT professionals to achieve more with fewer resources. Headquartered in Irvine, Calif., Quest Software has offices around the globe and more than 18,000 global customers, including 75% of the Fortune 500. For more information on Quest Software, visit www.quest.com.
Contacting Quest Software
Please refer to our Web site for regional and international office information.
Customer Support
Quest Software's world-class support team is dedicated to ensuring successful product installation and use for all Quest Software solutions.
You can use SupportLink to do the following:
- Create, update, or view support requests
- Search the knowledge base, a searchable collection of information including program samples and problem/resolution documents
- Access FAQs
- Download patches
- Acquire product documentation, API reference, and demos and examples
Please note that many of the initial questions you may have will concern basic installation or configuration issues. Consult this product's readme file and the Getting Started Guide (available in HTML and PDF formats) for help with these types of problems.
To Contact JClass Support
Any request for support must include your JClass product serial number. Supplying the following information will help us serve you better:
- Your name, email address, telephone number, company name, and country
- The product name, version and serial number
- The JDK (and IDE, if applicable) that you are using
- The type and version of the operating system you are using
- Your development environment and its version
- A full description of the problem, including any error messages and the steps required to duplicate it
JClass Direct Technical Support
JClass Support Email
Telephone
Fax
European Customers
Contact Information
Product Feedback and Announcements
We are interested in hearing about how you use JClass DesktopViews, any problems you encounter, or any additional features you would find helpful. The majority of enhancements to JClass products are the result of customer requests.
Please send your comments to:
Quest Software
8001 Irvine Center Drive
Irvine, CA 92618
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